Market & Client Insight Manager

Posted on: 21/08/2019 15:34 Ending on: 17/01/2020 12:00


To draw on internal and external resources to deliver robust and actionable client and market insight to various internal stakeholders to support informed decision making.

Produce and/or purchase robust and actionable client and market insights.
• Draw on resources from around the business to analyse and rapidly shape impactful options.
• Clearly and concisely deliver client and market insights to leaders (up to and including Board level) in a manner which results in appropriate change.
• Contribute to strategy discussions and decision-making (with a focus on client and market implications) providing ideas and a compelling case for change.
• Understand the strategic agenda and proactively identify to leaders any threats and opportunities emerging from client or market insight.
• Be recognised as the expert and conduit on client and market insight. Translate specialist insights into commercially sound and impactful options.
• Collaborate with colleagues across the company in a manner which ensures full understanding and alignment.
• Engage and network with independent industry advisors to continually ensure the PSL proposition is aligned and leading in the markets we are seeking to serve.
• Own, manage and deliver the client and markets insights plan of work.
• Translate client and market insights into compelling stories to shape and influence change across the company.
• Manage indirect or project reports on an as-needed basis.
Qualifications & Experience:
• Graduate calibre.
• Minimum 5 years in a senior insight role.
• Extensive experience of influencing decision-making through the production and/or purchasing of client and market insights within a service or software organisation.
• Proven ability to influence leaders up to and including Board level.
• Experience of or desire to manage people.
Knowledge, Skills & Competencies:
• Excellent sense of business awareness and ability to interpret and make strong and relevant business options from the results of complex analysis
• Ability to synthesise data and research information including financial modelling, into a coherent and compelling narrative
• Thorough understanding of the applications of market and client information to influence decision-making
• Ability to work with limited internal data (20 clients) and resourceful in sourcing external data, analysis and insights.
• Excellent communication of complex material to audiences (up to Board level) such that complex and critical options are fully understood by the recipient(s)
• Strong team player and leader
• Excellent working relationship with colleagues at all levels; trusted advisor proactively sought-out for advice.
• Proactive, visible and influential.
• Commercially minded and data led.
• Pragmatic and pacey – able to manage own time effectively.
• High intellect, excellent analytical and numeracy skills. Strong commercial acumen – pragmatic and results focused.
• Resourceful in obtaining insights from external sources.



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