About the role:

PSL relies on our Business Analysts to ensure clients get the most out of our systems. We require our Business Analysts to have a rare blend of domain knowledge (either business or technical) and superb communications skills to engage with clients at all stages of the lifecycle.

This role is for an initial 6 month fixed term contract with the potential to become permanent.


PSL Business Analysts need to ask the right questions to identify solutions to real world problems. As the BA you will own requirements from cradle to grave and are as happy working with our clients as they are with their PSL delivery team.

You will report into the Business Analysis Lead and be integral in all aspects of the Product Lifecycle.


You will be involved in Project Start Up by:

  • Participating in and facilitating workshops as part of project initiation
  • Collaborate with clients to gather and understand requirements
  • Capturing requirements in an unambiguous way to aid the development process
  • Complete analysis of requirements and complete an assessment of how requirements can be achieved
  • Create and maintain epics and user stories in Jira in line with PSL standards
  • Collaborate with the development team in order to identify options and propose alternative solutions to meet client business requirements
  • Manage client expectations
  • Facilitate and organise the estimation process. working with the delivery team to produce ballpark, order of magnitude and more detailed formal estimates as applicable
  • Document business requirements and functionality gaps in a Business Requirements Document
  • Document functional requirements in a Functional Specification
  • Create wire frame mock ups, process flows, swim lane diagrams etc to support requirements analysis

You will be an integral part of the Delivery Team:

  • Collaborate with the Project Manager to provide the Delivery Team with a refined and prioritised back log of user stories
  • Pair with developers and testers to elaborate on requirements during the delivery phase
  • Validate and confirm requirements are fulfilled before release to client UAT
  • Document client release notes
  • Management of change requests
  • Work with the Technical Author to update the User Guide
  • Deliver client training
  • Facilitate a showcase as a method of ensuring requirements are met and to identify any future business needs
  • Work with senior members of the PSL team – PMs, Functional Leads, Directors, SMEs
  • Support post live warranty phase
  • Communicate releases to PSL support team before go live

You will actively seek opportunities for improvement:

  • Keep up to date with industry sector developments
  • Actively seek improvements to processes and systems, contributing to our culture of continuous improvement

You must have the following experience:

  • Experience of business transformation or change management
  • Demonstrable experience as a business analyst using standard based methodologies such as Waterfall or Agile
  • Experience of authoring high quality functional documentation
  • Experience of contributing to technical documentation
  • Working within a development team and alongside other BAs
  • Knowledge of development of IT applications or understanding of technology driven projects
  • Financial lending services experience (mortgages, unsecured lending, commercial lending, deposits, asset finance, origination and servicing) either within a financial service company or a supplier to the industry
  • Excellent verbal and written communication skills
  • Good working knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Project)

The following are considered to be desirable:

  • Atlassian toolset exposure (Jira/Confluence)
  • BCS International Diploma in Business Analysis or ISEB Diploma in Business Analysis

To apply, send your CV along with a covering letter and your salary expectations to career@phoebussoftware.com

** Please only apply if you are legally authorised to work in the UK and do not require sponsorship for an employment visa now or in the future.